We want you to be 100% satisfied with your latest Norris Nuts Fashion, if for any reason you have any issues with your purchase, we are more than happy to help!
Have a read of our returns policy and follow the instructions to return your item.
If you have any questions about our policy just get in touch with our customer service team by emailing us at legends@norrisnuts.com
NORRIS NUTS MERCHANDISE RETURNS POLICY
Full Price Items: You may return any full price item/s within 30 days of receiving for a store credit, or an in-transit exchange, subject to availability.
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An e-Gift Voucher will be valid for 3 years and allow you to purchase any online item. If they new order is of higher value then you will be prompted to pay the difference at the checkout.
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An in-transit exchange will be processed once you provide the return tracking number to our customer experience team.
Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.
No Returns on Sale or Discounted items
CONDITION OF RETURN
- All product(s) must be returned:
- unworn, unwashed and free of marks
- not smell of perfume, deodorant or washing powder
- All Care labels and tags still attached and in original packaging
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HOW DO I RETURN AN ITEM FOR EXCHANGE OR REFUND?
- If you wish to return an item for any reason please follow these steps below:
- Download the Returns Form below
- Please indicate on the Form if you are requesting a return for a store credit or if you are seeking a refund for a faulty product.
- CLICK HERE FOR OUR RETURNS FORM
- Pack all items with your completed Returns Form in secure packaging and ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
- We strongly suggest insured Registered Post as Norris Nuts Merchandise is not liable for lost /undelivered return parcels. We further advise that you request proof of postage from the Post Office for your records.
- Norris Nuts Merchandise will only cover the cost of shipping on a return where the item is deemed faulty or you were sent the incorrect item by us.
NORRIS NUTS RETURNS ADDRESS
Australia and NZ:
PO Box 6452, Alexandria, NSW 2015
USA & Worldwide:
1000 E. Howell Ave., STE B, Anaheim, CA 92805
ASSESSING THE RETURN
Return product/s will be assessed and we will notify you if your return has been accepted. Item/s which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at their expense.
