all INTERNATIONAL (see CUSTOMS and other information down the page)
Please note that any delivery failures will not be NORRIS NUTS Liability, the carriers operate independently of our organisation and we have no control over their processes and/or drivers. Please ONLY use as a guide. Check with the carrier themselves for any carrier issues with your tracking number.
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Shipping & Returns
All Orders are "Leave In a Safe Place" which means they will delivered without signature so long as it is safe to do so.
SHIPPING
Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.
Tracking advice will be sent to your email once your order has dispatched.
Keep in mind INTERNATIONAL Legends to keep tracking your package with your local carrier (using the same tracking number) once it hits your country
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our NORRIS NUTS Team.
In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time.
DELIVERY TIMES & PRICES in $AUD
Australian Standard $9.95 (2 - 8 Business days)
Australian Express $18.95 (1-3 Business Days)
International Standard $24.95 (CHECK HERE for delivery timeframe for specific country (up to 25 business days)
International Express (3-15 Business Days) $74.95
* Shipping time may vary according to Australia Post and Courier time frames and zones these times do not include order processing time.
* Shipping times will vary dependent on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.
* Express orders placed weekdays before 2pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day. *Delivery time will then be based on Australia Post or the Courier Company.
INTERNATIONAL ORDERS CUSTOMS IMPORTANT INFORMATION
Please note that International orders (including New Zealand) may be subject to customs inspections and import duties and taxes unique to your country.
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
Contact Us
Customer Care: legends@NorrisNuts.com
See RETURNS Policy for details on returns, refunds or exchanges.
